Terms of Service

Last updated: May 12, 2026

Technical preview. The AI receptionist service described here is currently operated as a technical preview. Some features may change without notice.

These Terms of Service ("Terms") govern your use of SPOCS Orthodontics' AI-assisted voice line, web chat widget, and SMS messaging program (collectively, the "Service"). By using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to use the Service on your own behalf. If you are under 18, please only use the Service with a parent or legal guardian present.

2. Description of the Service

The Service provides general information about SPOCS Orthodontics, helps with appointment scheduling, and delivers optional assessments such as the Smile Assessment and the TMJ Self-Assessment. The Service uses artificial intelligence to generate responses. AI responses are not a substitute for professional advice, clinical consultation, or examination by a licensed clinician.

3. Not medical advice

The Service is for informational and scheduling purposes only. It is not a medical, dental, or orthodontic consultation, diagnosis, or recommendation. Do not rely on the Service for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. For urgent clinical questions, call SPOCS directly at (727) 242-8000 during business hours.

4. Accuracy of information

While we train and test the Service on approved knowledge about SPOCS, the Service may occasionally produce responses that are incomplete or inaccurate. Please verify any clinical, pricing, or insurance information with our staff before relying on it. If you believe the Service has given you incorrect information, call (727) 242-8000 so we can correct it.

5. SMS Terms

SPOCS operates two distinct SMS programs. Each is sent from a different phone number and serves a different audience.

5.1 Patient transactional SMS

Audience. Patients and prospective patients who provide a phone number to our AI receptionist.
Consent. You consent to receive SMS from SPOCS Orthodontics when you voluntarily provide your phone number during a call or chat for the purpose of receiving an appointment confirmation.
Message types. Transactional only — appointment confirmations and appointment-related follow-ups. No marketing or promotional SMS.
Frequency. Message frequency varies. Typically one message per booked appointment.
Sample message. "Hi Alex, this is Sloane from SPOCS Orthodontics. Your consultation with Dr. Mansour is confirmed for Tue, May 19 at 2:00 PM. Confirmation #ABC123. Reply STOP to opt out."
Opt-out. Reply STOP to unsubscribe at any time. You will receive a final confirmation and no further messages.
Help. Reply HELP to any message for support.
Fees. Message and data rates may apply, according to your mobile carrier plan.
Supported carriers. US mobile carriers. Carriers are not liable for delayed or undelivered messages.
Sender. Sent via Twilio from the SPOCS practice line, (727) 242-8000.

5.2 Staff authentication SMS

Audience. SPOCS workforce members (the practice owner and authorized administrative staff) who have access to the internal administrative dashboard. Patients are not enrolled.
Consent. Staff opt in by registering for the administrative dashboard and providing a phone number as a second authentication factor. SMS is optional; a time-based authenticator app (TOTP) is the alternative second factor.
Message types. One-time multi-factor authentication codes only. No marketing, no promotional content, no third-party content.
Frequency. As needed for sign-in. Typically zero to three messages per staff member per day.
Sample message. "Your Sloane Admin verification code is 123456. It expires in 10 minutes. Reply STOP to opt out."
Opt-out. Reply STOP to unsubscribe at any time. Staff may also remove SMS as an MFA method from their account profile, in which case TOTP becomes the required second factor.
Help. Reply HELP to any message for support.
Fees. Message and data rates may apply.
Supported carriers. US mobile carriers. Carriers are not liable for delayed or undelivered messages.
Sender. Sent via AWS End User Messaging from a SPOCS-owned toll-free number dedicated to authentication. This number does not contact patients.
Data handling. Staff phone numbers used for MFA are stored in Amazon Cognito and are not shared with third parties for marketing or any unrelated purpose.

6. Acceptable use

You agree not to:

Misrepresent your identity or impersonate another person.
Use the Service for any unlawful, fraudulent, or harmful purpose.
Attempt to reverse-engineer, disrupt, or compromise the Service.
Use the Service to harass or abuse our staff or other users.
Submit automated requests or attempt to scrape the Service.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains what we collect, how we use it, and your rights.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPOCS ORTHODONTICS AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED US DOLLARS ($100) OR THE AMOUNT YOU PAID TO SPOCS FOR THE SERVICE IN THE TWELVE MONTHS PRIOR TO THE CLAIM, WHICHEVER IS GREATER.

10. Changes to the Service or these Terms

We may modify or discontinue all or part of the Service at any time. We may also update these Terms from time to time; material updates will be posted on this page with a new "Last updated" date. Continued use of the Service after a change constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising under these Terms shall be brought in the state or federal courts located in Pinellas County, Florida, and you consent to the jurisdiction of those courts.

12. Contact us

SPOCS Orthodontics
3200 4th St N, St. Petersburg, FL 33704
Phone: (727) 242-8000
Email: info@spocsorthodontics.com